We want you to be completely satisfied with your purchase from Mentia GmbH. If you are not satisfied with your purchase for any reason, you may be eligible for a refund, subject to the terms and conditions outlined in this Refund Policy.
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from the purchase of an item within 14 days without giving any reason. This cooling-off period expires 14 days after the day you received your goods or services.
Exercising Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the model withdrawal form, but it is not obligatory.
Effects of Withdrawal
If you withdraw from the purchase, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
Refund Process
We will process the refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.
Exceptions to the Right of Withdrawal
Please note that the right of withdrawal does not apply to:
- Digital products delivered electronically if the delivery has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.
- Customized or personalized products.
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund, please contact us.
Changes to This Refund Policy
We may update our Refund Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the date of the last update will be indicated.
By using our website and services, you agree to the terms of this Refund Policy. If you do not agree with this Refund Policy, please do not use our website or services.
This Refund Policy was last updated on April 24th, 2024.